Pay Range: $19 - $22 per hour
Remote Position
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Summary of Position:Proven customer support experience or experience as a client liaison. Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.
Essential Duties and Responsibilities
These include the following: (Other duties may be assigned)
- Performs Outreach Activities for the purpose of enrollment for clients in the health home
- Assisting with Health Home client queries and admissions procedures
- Managing the admissions and coordination for the health home population
- Maintaining relevant records and documentation as required.
- Demonstrates an ability to communicate effectively and express ideas clearly and actively listens.
- Maintains an excellent rapport with clients and clinicians and effectively promotes harmonious interpersonal relationships.
- Works the after-hours on call phone on some days after normal 9a-5p office hours including weekend and holidays per business need.
- Performs other duties as assigned
Performance Responsibilities:
Although each position has its own unique duties and responsibilities, the following listing applies to every employee.
- Exercise necessary cost control measures.
- Strive to maintain positive internal and external customer service relationships.
- Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
- Must be able to be depended upon to plan and organize work effectively and ensure its completion.
- Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected time frames.
- Expected to meet all productivity requirements.
- Must be able to demonstrate team behavior and must be willing to promote a team-oriented environment.
- Must always represent the organization professionally.
- Must be able to demonstrate initiative, strive to continually improve processes and relationships.
Qualifications
Education: High School Diploma
Experience: 3+ years of Customer Service experience
Other Requirements: Positive communication skills and ability to interact with people.
Performance Requirements:
- Knowledge of organization policies, procedures, systems.
- Superior interpersonal skills.
- Skill in written and verbal communication.
- Ability to handle confidential information with discretion and adapt to competing demands.
- Ability to think strategically, solve problems and propose solutions.
- Ability to competently use Microsoft Office, including Word and Excel,
- Organized and detail-oriented self-starter.
- Strong sense of personal integrity.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.
Work Environment: Position is in a well-lighted medical office environment. Occasional evening and weekend work.
Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with an Executive Assistants such as sitting for 80 percent of the day; manual dexterity to operate office machines including computer and calculator; stooping, bending to handle files and supplies; and mobility to complete errands or deliveries, lifting up to 20 lbs. Stress can be triggered by multiple staff demands and deadlines.
