EqualizeRCM is a leading provider of specialized consulting and remote revenue cycle management services to healthcare providers. We have assembled professionals of the highest caliber – CEOs, CFOs, RCM operations managers, Six Sigma practitioners, CTOs, and experienced consultants to deliver comprehensive revenue cycle analysis and solutions to clients of every size. Our clients range from rural hospitals to urban urgent care and everything in between.
Come join our team and provide the highest quality of service to our clients and partners! We are currently seeking a dedicated, self-motivated, and experienced Healthcare Call Center Representative to join the team. The Representative will report to the Call Center Manager and is responsible for ensuring world-class service to patients on behalf of EqualizeRCM clients.
Responsibilities and Duties
· Answer all phone calls in a positive and service-minded manner relating to scheduling, patient accounts, or general office information
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· Consistently process requests with operational accuracy
· Schedule, change, or cancel appointments; demonstrate active listening to identify the patient’s needs
· Effectively communicate appointment details to the patient
· Obtain accurate and complete patient demographic and insurance information
· Answer questions about patient accounts (self-pay, insurance pending, balances after insurance, etc.)
· Provide clear, thorough, and accurate documentation of all interactions with patients and other individuals on behalf of patients, in the patient’s electronic health records
· Follow organizational guidelines on the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
· Ability to manage telephone calls, emails, and chat sessions
· Weekend availability required
· Other duties as assigned
Required Experience and Qualifications
- High-School Diploma or GED
- Must be fully bilingual
- Experience working with or in a fast-paced, high-growth call center operation; preferably remote call center experience
- Working knowledge of medical office workflow
- Working knowledge of insurance eligibility
- Ability to read, understand and interpret insurance Explanations of Benefits
- Two (2) years of experience in medical or health insurance
- Excellent telephone etiquette
- Skilled in basic computer operations and EMR
Job Type: Full-time
Pay: From $14.45 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: Remote
